Old 11-12-10, 03:59 PM   #1
bootless
 
Join Date: Dec 2010
Location: Minnesota
Posts: 2
Bad boot experience

Last season, I purchased a pair of Hartjes boots from Nordic Skater (bad customer service). After less than 20 miles of flat terrain skate skiing, the sole pulled off the left boot.

I tried numerous times to get this problem resolved. Emails went unanswered; phone calls were met with shock and concern but no resolution.

I am welcome to any advice on best chance at repairing the boot. I hope that others can avoid the refusal of service-after-sale by Nordic Skater.
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Old 25-02-11, 03:00 PM   #2
 
Join Date: Feb 2011
Posts: 1
I also had disappointing customer service with Nordic Skater. I've dealt with them a few times and found their customer service ran hot and cold. They were helpful when there was prospect of sale but not helpful once they had my money. When I had problems they did not respond.

Seemed like they hoped problem would go away. Well, so did hundreds of dollars in future sales from me. I learned I'm better off patronizing local ski shop.
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Old 25-02-11, 09:16 PM   #3
bootless
 
Join Date: Dec 2010
Location: Minnesota
Posts: 2
Sounds like my experience exactly - very helpful until the deal closed.
All I can do now is boycott them and spread the word.
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Old 02-03-11, 10:38 AM   #4
 
Join Date: Mar 2011
Posts: 6
I also had terrible customer service from these guys! Good job in spreading the word!
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