Bad boot experience

hambone59 · 11-12-10, 04:59 PM

Last season, I purchased a pair of Hartjes boots from Nordic Skater (bad customer service). After less than 20 miles of flat terrain skate skiing, the sole pulled off the left boot.

I tried numerous times to get this problem resolved. Emails went unanswered; phone calls were met with shock and concern but no resolution.

I am welcome to any advice on best chance at repairing the boot. I hope that others can avoid the refusal of service-after-sale by Nordic Skater.

skinny ski · 25-02-11, 04:00 PM

I also had disappointing customer service with Nordic Skater. I've dealt with them a few times and found their customer service ran hot and cold. They were helpful when there was prospect of sale but not helpful once they had my money. When I had problems they did not respond.

Seemed like they hoped problem would go away. Well, so did hundreds of dollars in future sales from me. I learned I'm better off patronizing local ski shop.

hambone59 · 25-02-11, 10:16 PM

Sounds like my experience exactly - very helpful until the deal closed.
All I can do now is boycott them and spread the word.

TheFusilier · 02-03-11, 11:38 AM

I also had terrible customer service from these guys! Good job in spreading the word!

11-12-10, 04:59 PM	#1
hambone59 bootless Join Date: Dec 2010 Location: Minnesota Posts: 2	Bad boot experience Last season, I purchased a pair of Hartjes boots from Nordic Skater (bad customer service). After less than 20 miles of flat terrain skate skiing, the sole pulled off the left boot. I tried numerous times to get this problem resolved. Emails went unanswered; phone calls were met with shock and concern but no resolution. I am welcome to any advice on best chance at repairing the boot. I hope that others can avoid the refusal of service-after-sale by Nordic Skater. __________________

25-02-11, 04:00 PM	#2
skinny ski I haven't picked a title Join Date: Feb 2011 Posts: 1	I also had disappointing customer service with Nordic Skater. I've dealt with them a few times and found their customer service ran hot and cold. They were helpful when there was prospect of sale but not helpful once they had my money. When I had problems they did not respond. Seemed like they hoped problem would go away. Well, so did hundreds of dollars in future sales from me. I learned I'm better off patronizing local ski shop. __________________

25-02-11, 10:16 PM	#3
hambone59 bootless Join Date: Dec 2010 Location: Minnesota Posts: 2	Sounds like my experience exactly - very helpful until the deal closed. All I can do now is boycott them and spread the word.

02-03-11, 11:38 AM	#4
TheFusilier I haven't picked a title Join Date: Mar 2011 Posts: 6	I also had terrible customer service from these guys! Good job in spreading the word!